At Kovyx, we have a customer services team that will help you in managing the warranty of our brands (Bestway, Gardiun, Outdoor Toys, Solenny, Kekai, Chillvert, K2O and Kokido) in the quickest and most effective way possible.
“If something goes wrong, we help you to sort it out, your satisfaction is our utmost priority”
The warranty period and official technical service come into force from the moment the product is sold. The right of withdrawal can be exercised within the first 15 days in the store that sold the product.
Our product warranties are limited. You can check with our customer services team whether your product is covered by the legal 2 year warranty or if it is a product which is not covered due to its consumable nature.
Our customer services team’s main priority is to ensure that our customers manage to resolve their issues.
Our commitment is to respond to all issues and start to resolve them within 24 working hours from their entry onto our systems.
Our after-sales and customer services team will assist you from Spain and you will know the details of the person you are talking to from the very beginning.
We take your satisfaction extremely seriously, hence we continuously assess the quality of our service.
The warranty period and official technical service come into force from the moment the product is sold. The right of withdrawal can be exercised within the first 15 days in the store that sold the product.
Our product warranties are limited. You can check with our customer services team whether your product is covered by the legal 2 year warranty or if it is a product which is not covered due to its consumable nature.
Complete the form below to open a case. This step is essential so we can resolve the issue that has arisen with your product. When you have reported your issue, you will receive an email with a case number so you can track it.
All of the fields on the form are compulsory.