At Kovyx we have a customer service team that will help you manage the warranty of our brands (Gardiun, Outdoor Toys, Solenny, Kekai, Chillvert, K2O and Kokido) in the fastest and most effective way.
“If something goes wrong, we will help you fix it, your satisfaction is the most important thing”
The warranty period and the official technical service come into force from the moment of sale of the product. During the first 15 days, the right of withdrawal may be exercised in the business that sold the product.
The warranty on our products is limited. You can check with our customer service team if your product is covered by the 2-year legal guarantee or if it is one of those that, due to its consumable nature, does not enjoy this coverage.
That our clients solve their incidents is the main priority of our att team. to the client.
Our commitment is to respond to all incidents and implement their resolution within 24 business hours from their entry into our systems.
Our after-sales and customer service team will assist you from Spain and you will know the details of the person you are talking to from the first moment.
We take your satisfaction very seriously and for this reason we continuously evaluate the quality of our service.
The warranty period and the official technical service come into force from the moment of sale of the product. During the first 15 days, the right of withdrawal may be exercised in the business that sold the product.
The warranty on our products is limited. You can check with our customer service team if your product is covered by the 2-year legal guarantee or if it is one of those that, due to its consumable nature, does not enjoy this coverage.
Fill in the following form to open a case. This step is essential so that we can solve the incident that has arisen with your product. When you have opened your incident you will receive an email with a case number through which you can follow up on it.
All form fields are required.
Warranty costs are fully covered in mainland Spain and Portugal. If any action is claimed that involves shipment of product or spare parts (by virtue of the guarantee) to any other territory where it is necessary to carry out customs management, customs or the customs broker will indicate to the customer the taxes to be paid in order to perform the procedure. These expenses must be paid, in any case, by the end customer or applicant for the guarantee.